Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Rothwell | GPhC Registration No. 9012511 | Last updated: July 2026

We are committed to protecting your personal data and your right to privacy. This policy explains how Pharmacy Weight Loss Rothwell collects, uses, and safeguards your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Pharmacy Weight Loss Rothwell is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Rothwell, UK. As a data controller, we are responsible for your personal data and handle it with the utmost care and professionalism.

2. Data We Collect

To provide safe and effective pharmacy services, we may collect the following categories of information:

• Personal details: Full name, date of birth, gender, and home address.
• Contact information: Email address and telephone number.
• Health information: Medical history, current medications, weight, BMI, and any conditions relevant to your weight loss treatment.
• Payment information: Billing details processed securely through our payment provider.
• Technical data: IP address, browser type, and website usage data collected automatically when you visit our site.

Health data is classified as special category data under UK GDPR and is treated with the highest level of protection.

3. How We Use Your Data

We use your personal data for the following purposes:

• To assess your suitability for weight loss treatments and provide appropriate clinical advice.
• To process and dispense your prescription or pharmacy order, with delivery within 1 working day once approved by our pharmacist.
• To maintain accurate and up-to-date patient records as required by pharmacy regulations.
• To communicate with you regarding your order, treatment plan, or any clinical concerns.
• To comply with our legal and regulatory obligations as a GPhC registered pharmacy.
• To improve our website and services through anonymised usage analysis.

Our lawful bases for processing include the performance of a contract, compliance with a legal obligation, and, for special category health data, the provision of healthcare treatment.

4. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:

• Essential cookies: Required for the website to function correctly.
• Analytics cookies: Used to understand how visitors interact with our site so we can improve it.
• Preference cookies: Used to remember your settings and choices.

You can control and manage cookies through your browser settings at any time. Disabling certain cookies may affect the functionality of our website.

5. Third Party Sharing

We do not sell or rent your personal data to any third parties. We may share your information only in the following limited circumstances:

• Healthcare providers: Where clinically necessary, with other healthcare professionals involved in your care.
• Delivery partners: Your name and address are shared with our courier service solely for the purpose of fulfilling your order.
• Payment processors: Secure third-party providers who handle payment transactions on our behalf.
• Regulatory bodies: We may be required to share information with the GPhC, NHS, or other authorities where legally obligated to do so.

All third-party partners are required to handle your data securely and in compliance with UK data protection law.

6. Data Retention and Security

We retain patient records for a minimum of eight years in line with NHS and pharmacy regulatory requirements. Payment data is retained only for as long as necessary for accounting and legal purposes. We use appropriate technical and organisational measures, including encryption and secure servers, to protect your data from unauthorised access, loss, or disclosure.

7. Your Data Rights

Under UK GDPR, you have rights in relation to your personal data. You have the right to access the data we hold about you, request corrections to inaccurate information, ask us to delete your data where there is no lawful reason to retain it, and object to or restrict certain types of processing. You also have the right to receive your data in a portable format where applicable. To exercise any of these rights, please contact us using the details below and we will respond within 48 hours.

8. Contact Us

If you have any questions about this privacy policy, wish to exercise your data rights, or have a concern about how your data is handled, please get in touch with us:

Pharmacy Weight Loss Rothwell
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

We aim to respond to all data-related enquiries within 48 hours. This privacy policy was last reviewed in July 2026 and may be updated periodically to reflect changes in law or our practices.